The test is proctored and they supervise you very closely so there’s no cheating or open book so please study and learn as much as you can because you have to pass the exam and there’s no exceptions. Geico is paying for the test and you’ll take it at the site. If you aren’t licensed, they’re going to provide paid training for two weeks and you’ll then have to take the state exam to be licensed through the Texas Department of Insurance. If you’re licensed, you’ll just have to sit through the (paid training) two week class and answer the daily class assignments, reviews, and materials but you won’t have to take the state exam but you will have to get the FBI background, be fingerprinted, and your picture taken. After being hired, you’re going to have to get an FBI background check with fingerprints and your photo will be taken at an authorized FBI location (if you’re applying for the Claims Adjuster position). I work at the Houston, Tx location (Katy). I’m still at GEICO, and so far, the atmosphere is great. I had to consent to a hair strand test, educational background, a credit check, and work history. After the interview, I was sent a boatload of documents to fill out electronically. There’s also role-playing and questions about previous employers and your education. I was asked multiple questions, why would I want to work for them, and what could I bring to the company. I had a Video interview and was offered the job on the spot. The interview process took about a month and a half. I'll miss my managers and the awesome pay, but my cortisol level is so high I'm going to have a heart attack if I keep working here. Also there's hardly any natural light in the building and the desks feel very claustrophobic which doesn't help. ![]() There's a lot of coaching but it's still a lot to handle, and if we're being honest, the job is essentially getting yelled at and derided by customers all day while management records your screen and your voice to make sure you said and did everything right. Insurance is a big deal, there are so many laws and regulations and you have to know them all. ![]() It may just be me, I struggle with anxiety, but the stress level is REALLY high. The management is truly wonderful, the pay is awesome, the benefits are unbelievable (um hello profit sharing?), and the advancement opportunities are unprecedented. GEICO is the most professional and supportive company I've ever worked for. I was a very calm, peaceful guy who could talk to anyone. The hardware was rough in the beginning but by the time I quit, things were getting smoother. Having to work from home and having that negativity in my home was hard difficult. I had NEVER done that in my entire life, even to the worst customers in retail.ĬOVID really made things worse. I only had a couple of occasions where I lost control and got snippy with someone. There were times where people would be rude to me because I'm telling them their bill went up because of the accident they caused and they would start cussing me out or start acting childish. I know we can't make everybody happy, but telling someone their bill went up because their spouse passed away and they are now listed as technically being single is rough. I was good at my job and could meet the requirements. I got to the highest paygrade possible for my position within 5 months. I'm not gonna upsell something to someone who just told me they are gonna put food on their table instead of paying their bill. Crazy requirements for upselling property insurance, which became even harder and worse after COVID. Calls were back to back more often than not. You are put on the phones and have very little time to even think, let alone talk with coworkers. Once the initial training was over, things started to change. ![]() Lots of positivity videos and talks about mindset.
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